If you need to cancel your appointment you MUST call (614) 222-5782 no less than 2 hours before your appointment time.
- If your appointment is more than 24 hours in advance, you can log into your account and cancel your appointment online.
- Appointments cancelled less than 2 hours in advance are subject to a $35 “No Show” Fee.
- Any cancellation to any part of a party of three or more must be cancelled 24 hours in advance.
- We will NOT accept cancellations by email or by text message. You must call 614.222.5782 to cancel your appointment.
- You may leave your cancellation notice on our voice mail. As long as the voicemail was received more than two hours in advance, you won’t be subject to the “No Show” Fee.
- Individuals who fail to show up for their appointments twice will incur an additional $35 fee. We’ll require payment in advance of the $70 in No Show fees and the cost of the requested session before booking another session.
“No Shows” make it difficult for us to offer low-cost sessions and it severely impacts the therapists’ livelihood. If you must cancel your appointment, please be considerate and do so more than two hours in advance.
If we detect an “excessive” number of cancellations (more than 30% of your appointments are cancelled) your ability to book appointments may be restricted.