Membership FAQ

Membership FAQ

Here are some of the most frequently asked questions and our answers to them. Hopefully they’ll help in making your own decision:


What’s to stop you from increasing your “intro rate” to a ridiculous level?

If we increase the intro rate beyond the industry standard that wouldn’t make any business sense. We’d be turning away new customers. New customers help us grow.

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You guys at ITBM did something really stupid and I don’t want to give you my business any more. Can I get a refund of what I paid for my membership?

No, membership sales are final and there are no refunds.

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When I had the Special Gift Certificates I could just walk out the door when I was done with the massage and not stand in line to pay. Now I have to pay every time I come in!

You can always leave a credit card on file with us. We’ll simply charge your card with every visit and you won’t have to stand in line at all!

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I already have the “Service Member” discount. Should I consider an annual membership?

Having a Service Member discount is identical to the Annual Memberships. There is really no advantage to an Annual Membership over your existing “Service Member” discount.

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So the price when I get a membership is guaranteed forever?

No, not at all. The membership allows you to get a session at whatever our current lowest price / intro rate is at the time of your massage. In July 2022, for example, our intro rate for first time customers is $55. But if we decide to raise our rates to $60 an hour, then you’d pay $60 an hour at that point. The price you pay under a membership is subject to change. We’ll provide you with plenty of notice of impending price increases.

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If I choose not to have a membership . . . can I still get massages from you guys?

Why, of course you can! You do not need any membership to visit us! The memberships are simply a way to save you money in the long run.

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