Membership FAQ
Here are some of the most frequently asked questions and our answers to them. Hopefully they’ll help in making your own decision:
- What happens to my existing prepaid instruments? (Special Gift Certificates and Six Packs.)
- What’s to stop you from increasing your “intro rate” to a ridiculous level?
- You guys at ITBM did something really stupid and I don’t want to give you my business any more. Can I get a refund of my membership?
- When I had the Special Gift Certificates I could just walk out the door when I was done with the massage and not stand in line to pay. Now I have to pay every time I come in!
- I have the “Service Member” discount. Should I consider a membership?
- So that $50 price is guaranteed forever with a membership?
- If I choose not to have a membership . . . can I still get massages from you guys?
What happens to my existing prepaid instruments? (Special Gift Certificates and Six Packs.)
Any money you’ve given us in the past will always be honored.
Think of the Annual Membership as a “pay as you go” plan. Every time you come in to see us, you’ll be asked to pay for your session. If you have any prepaid instruments in your account, those can be used to settle your account.
Here are a couple of handy tables that will show you what massages will cost (or even if you don’t have a membership) and what a Special Gift Certificate will do for those sessions:
| One Hour "Non-Specialty" LMT Session Cost on 1/1/19 | Special Gift Certificates / Six Packs Will Cover How Much Of That? | |
|---|---|---|
| No Membership | 65.00 | The gift certificate will cover the entire cost. |
| Annual | 50.00 | The gift certificate will cover the entire cost. |
| One Hour "Specialty" LMT Session Cost on 1/1/19 | Special Gift Certificates / Six Packs Will Cover How Much Of That? | |
|---|---|---|
| No Membership | 65.00 | A special gift cert will cover the first 45.00. There would be a balance due of 20.00. |
| Annual | 65.00 | A special gift cert will cover the first 45.00. There would be a balance due of 20.00. |
What’s to stop you from increasing your “intro rate” to a ridiculous level?
If we increase the intro rate beyond the industry standard that wouldn’t make any business sense. We’d be turning away new customers. New customers help us grow.
You guys at ITBM did something really stupid and I don’t want to give you my business any more. Can I get a refund of what I paid for my membership?
No, membership sales are final and there are no refunds.
When I had the Special Gift Certificates I could just walk out the door when I was done with the massage and not stand in line to pay. Now I have to pay every time I come in!
You can always leave a credit card on file with us. We’ll simply charge your card with every visit and you won’t have to stand in line at all!
I already have the “Service Member” discount. Should I consider an annual membership?
Having a Service Member discount is identical to the Annual Memberships. There is really no advantage to an Annual Membership over your existing “Service Member” discount.
So that $50 price is guaranteed forever with a membership?
No, not at all. The membership allows you to get a session at whatever our current lowest price / intro rate is at the time of your massage. In January 2020, for example, our intro rate for first time customers is $50. But in 2023 if we decide to raise our rates to $55 an hour, then you’d pay $55 an hour at that point. The price you pay under a membership is subject to change. We’ll provide you with plenty of notice of impending price increases.
If I choose not to have a membership . . . can I still get massages from you guys?
Why, of course you can! You do not need any membership to visit us! The memberships are simply a way to save you money in the long run.