What’s to stop you from increasing your “intro rate” to a ridiculous level?
If we increase the intro rate beyond the industry standard that wouldn’t make any business sense. We’d be turning away new customers. New customers help us grow.
You guys at ITBM did something really stupid and I don’t want to give you my business any more. Can I get a refund of what I paid for my membership?
No, membership sales are final and there are no refunds.
When I had the Special Gift Certificates I could just walk out the door when I was done with the massage and not stand in line to pay. Now I have to pay every time I come in!
You can always leave a credit card on file with us. We’ll simply charge your card with every visit and you won’t have to stand in line at all!
I already have the “Service Member” discount. Should I consider an annual membership?
Having a Service Member discount is identical to the Annual Memberships. There is really no advantage to an Annual Membership over your existing “Service Member” discount.
So the price when I get a membership is guaranteed forever?
No, not at all. The membership allows you to get a session at whatever our current lowest price / intro rate is at the time of your massage. In January 2024, for example, our intro rate for first time customers is $65. But if we decide to raise our rates to $70 an hour, then you’d pay $70 an hour at that point. The price you pay under a membership is subject to change. We’ll provide you with plenty of notice of impending price increases.
If I choose not to have a membership . . . can I still get massages from you guys?
Why, of course you can! You do not need any membership to visit us! If you get five or more massages in a year, then the memberships are simply a way to save you money in the long run.